- How do I contact you?
- Do you charge for shipping?
- Do you ship catalogs or brochures?
- Can I return a purchase?
- What methods of payment do you accept ?
- How long will it take to receive my order?
- Do you charge sales tax?
- Can I change or cancel my order?
- Do you ship outside of the continental U.S. ?
- When do you charge my credit card?
- How secure is my credit card online?
- Will I receive an order confirmation?
- Do you share any of my personal information?
- How can I find out what various product terms mean?
- Who is responsible for proper measurements?
- What if my shutters are damaged during shipping?
- What is difference between inside & outside mount?
- Will I be able to install these shutters myself?
- What if I can't? How would I get it done?
- Do you supply all the necessary hardware?
- Do you supply install screws and fasteners?
- Are installation instructions included?
- What type of product warranty do you have?
- How do I check order status?
- How do I clean and care for my shutters?
- What if one of my shutters breaks?
1. How do I contact you?
Answer: Call our toll-free number, email, mail, or fax us any questions. Our professional staff is eager to help you. Contact information is provided on Contact Page and toll-free number on each page. For post-sale information (order status, warranty work, etc.), please call our customer service department Monday through Friday, between the hours of 9:00am and 5:00pm EST.
2. Do you charge for shipping?
Answer: No.
3. Do you ship catalogs or brochures?
Answer: No, sorry. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information.
4. Can I return a purchase?
Answer: Only if there is a difference between your order and what you receive or damage in shipping. All products are custom, made-to-order for each customer they cannot be returned except for warranty repairs.
Orders cannot be cancelled or modified once production has begun. When you follow our instructions we guarantee your shutters will fit perfectly. We understand that mistakes may occur and if we make a mistake on your order we will either repair or remake it at no charge to you.
If you make a mistake in measuring or ordering please contact us. Depending on the type of error, you may return the product to the factory for alteration or we will have it remade at a discount.
5. What methods of payment do you accept ?
Answer: We accept MasterCard, Visa, PayPal and bank checks.
6. How long will it take to receive my order?
Answer: Most orders are shipped as soon as they are completed and should be received within 45 days after payment.
7. Do you charge sales tax?
Answer: No, except in Florida at 7.00%.
8. Can I change or cancel my order?
Answer: No. Changes or cancellations can only be made during the first 24 hours and as long as your order has not gone into production. There is a 10% cancellation fee on orders that can be stopped.
9. Do you ship outside of the continental U.S. ?
Answer: Yes. Please call for availability and rates.
10. When do you charge my credit card?
Answer: Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order.
11. How secure is my credit card online?
Answer: When you place orders all of your information is processed through our secure server. We use industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. So it is very safe.
12. Will I receive an order confirmation?
Answer: Yes, you will receive an email confirmation of your order at the email address you provide. Please make sure that you thoroughly look over your order for accuracy. Remember, orders cannot be cancelled or returned for any reason once production has begun.
13. Do you share any of my personal information?
Answer: We have never and will never share your information with anyone. We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you.
14. How can I find out what various product terms mean?
Answer: Request our free
beautiful "Plantation Shutter Wholesale Buying
Guide".
15. Who is responsible for proper measurements?
Answer: You are. However we provide detailed measuring instructions. If you have further questions feel free to call customer service. IMPORTANT: Please take extra time to measure ALL of your windows accurately. Since our products are custom made and are not returnable except for warranty repair, it is up to you to provide us with accurate sizes. Measure EVERY window, and measure them twice to be sure. Sometimes two or three windows in the same room can look identical but could actually be off by as much as 3/4".
When you follow our instructions we guarantee your shutters will fit perfectly.
16. What if my shutters are damaged during shipping?
Answer: We are responsible for any damage incurred during shipping. We custom manufacture each carton for your order.
IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us within 48 hours of the date that the merchandise is delivered we will have the damaged merchandise repaired or replaced at no cost to you. After 48 hours the buyer is responsible for shipping.
17. What is difference between inside & outside mount?
Answer: An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.
18. Will I be able to install these shutters myself?
Answer: Absolutely. All of the products we sell are easy to install. With the information installation instructions emailed to you prior to receiving your order and with a few simple hand tools you should easily be able to install our shutters.
19. What if I can't? How would I get it done?
Answer: Any local handyman can easily assist you at a nominal cost.
20. Do you supply all the necessary hardware?
Answer: Yes, all of the necessary hardware is included.
21. Do you supply install screws and fasteners?
Answer: Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It's not feasible to include screws/fasteners that will work for all applications, but the ones included should work fine.
22. Are installation instructions included?
Answer: Installation instructions will be emailed prior to your shutter delivery so you can get familiar with them.
23. What type of product warranty do you have?
Answer: A Limited Lifetime Full Product Warranty unless shutters have suffered accidental damage, abuse, abnormal wear and tear, fire or vandalism.
24. How do I check order status?
Answer: All emails are answered within 24 ours.
25. How do I clean and care for my shutters?
Answer: Normal dusting. Do not use water or any furniture cleaners.
26. What if one of my shutters breaks?
Answer: We're here to help. Just call the number on this page and ask for the Customer Service Department. One of our experienced associates will help you.
