How do I contact you?
Answer: Call our toll-free number, email, mail, or fax us any questions. Our professional staff is eager to help you. Contact information is provided on Contact Page and toll-free number on each page. For post-sale information (order status, warranty work, etc.), please call our customer service department Monday through Friday, between the hours of 9:00am and 5:00pm EST.
Do you charge for shipping?
Do you ship catalogs or brochures?
Answer: No, sorry. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information.
How long will it take to receive my order?
For a regular shutter you should have it within 5 weeks.
Do you charge sales tax?
Answer: No, except in Florida at 7.00%.
Can I change or cancel my order?
No, once your order is placed into production, you can no longer change your order
Do you ship outside of the continental U.S. ?
Please call us to discuss.
When do you charge my credit card?
Answer: Since all of our products are custom made the credit card is charged before the order is placed into production. This usually happens within 24 hours of placing your order.
How secure is my credit card online?
Answer: When you place orders all of your information is processed through our secure server. We use industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. So it is very safe.
Will I receive an order confirmation?
Yes you will to your email address.
Do you share any of my personal information?
Answer: We have never and will never share your information with anyone. We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you.
How can I find out what various product terms mean?
Answer: Request our free beautiful "Plantation Shutter Wholesale Buying Guide".
Who is responsible for proper measurements?
Answer: You are. However we provide detailed measuring instructions. If you have further questions feel free to call customer service. IMPORTANT: Please take extra time to measure ALL of your windows accurately. Since our products are custom made and are not returnable except for warranty repair, it is up to you to provide us with accurate sizes. Measure EVERY window, and measure them twice to be sure. Sometimes two or three windows in the same room can look identical but could actually be off by as much as 3/4".
When you follow our instructions we guarantee your shutters will fit perfectly.
What if my shutters are damaged during shipping?
If your shutters are damaged during shipment, please accept the shipment and make a note on bill of lading and take pictures of damage, call us immediately for a replacement. Do not send back with the shipper.
What is difference between inside & outside mount?
Answer: An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount can be used if there isn't enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.
Will I be able to install these shutters myself?
Answer: Absolutely. All of the products we sell are easy to install. With the information installation instructions emailed to you prior to receiving your order and with a few simple hand tools you should easily be able to install our shutters.
What if I can't? How would I get it done?
Answer: Any local handyman can easily assist you at a nominal cost.
Do you supply all the necessary hardware?
Yes, everything but installation screws.
Are installation instructions included?
What type of product warranty do you have?
Answer: A Limited Lifetime Full Product Warranty unless shutters have suffered accidental damage, abuse, abnormal wear and tear, fire or vandalism.
How do I check order status?
Orders normally take at least 4 weeks, please call after 4 weeks for additional information on order status.
How do I clean and care for my shutters?
Answer: Normal dusting. Do not use water or any furniture cleaners.
What if one of my shutters breaks?
Answer: We're here to help. Just call the number on this page and ask for the Customer Service Department. One of our experienced associates will help you.